Spread Your Wings With Twitter
Once you set up a dedicated Twitter account, a citizen can report an issue and submit a photo to your municipality with a few clicks in their Twitter app. Grant permission…
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Redmond Sees ROI with Rerouted Detour
Return on investment is not always about money earned above money spent. There’s not always that tangible piece of evidence. Sometimes, return on investment can be about money potentially saved,…
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A Unique Use of the QAlert API by Revere 311
Nor’easters are damaging storms with winds from the northeast off the Atlantic Ocean, heavy snow, and coastal flooding. It’s during these blizzards, for example, when the City of Revere needs…
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We Have the Tools for a Better Knowledge Base
You’ll find countless articles on the Internet about the importance of updating the content in your knowledge base. The goal is always to provide accurate and up-to-date information as a…
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Knowledge Base Tools in QAlert
A knowledge base is a centralized repository for information, a database of related information about a particular subject. You can use the QAlert knowledge base through the control panel to…
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Notice Notices in QAlert
A notice is a piece of information that you need to get out to staff, for a period of time or in a specific moment, as people handle incoming calls….
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Albany, GA, Uses Notices to Stop the Yelling
The Albany, GA, 311 call center employees feel they’re more efficient — and quieter — because of the notices feature in QAlert. “Over the past few weeks, we’ve had a…
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Take a Peek at QAlert’s Call Center
The Call Center provides a staff member in a 311 center quick and easy access to a variety of information related to all the service requests in QAlert. The four…
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